Terms and Conditions
Agreement. This is an agreement between Aurora Broadband Ltd. (Aurora Broadband) and the user (“Customer’) specifying the terms and conditions under which Aurora Broadband will provide certain Internet services (the “Service”) to the Customer. By establishing an account, or using the Service, or by signing this agreement, Customer agrees to be bound by these terms and conditions and any other applicable user policies agreements, or as may be required by statute or regulation.
Charges & Billing. Service is provided for full monthly terms. Customer agrees to pay all fees and charges associated with the use of the Service such as service fees and charges for installation and service calls and other items supplied, including applicable taxes. Monthly recurring fees are payable monthly in advance. Any other charges are payable when billed. Initial charges are due and payable prior to service activation. Initial charges include the first month subscription fee (pro-rated from install date), $50 Activation and setup fee, and $100 Deposit. Deposit held for 3 months then returned as a credit. Subsequent monthly fees will be billed or charged at the beginning of the month for a full month’s charge. Customer understands and agrees that he or she will be responsible for the full month’s charge in the event of early termination within the month’s billing cycle. Customer agrees to settle Aurora Broadband’s invoice upon receipt. Accounts are in default if payment of all amounts due is not received within fourteen (14) days after due date of invoice, and are subject to an interest rate on the outstanding balance at a rate of 2% per month (26.82% per year) calculated from date of invoice. Aurora Broadband may terminate or suspend service at any time at its sole discretion, for non-payment of account charges. In the case of termination for non-payment, the Customer is fully liable to Aurora Broadband for all charges accrued before termination, including, without limitation, interest charges and costs incurred by Aurora Broadband for collection costs and attorney’s fees. In the event of disconnection, Customer must pay Aurora Broadband balance due on the account in full and may be required for a new sign up before Service reactivation. Where applicable, Customer will provide Aurora Broadband with a valid exemption certificate to exempt Customer, under applicable law, from taxes that would otherwise be paid by Customer. Aurora Broadband will invoice Customer for applicable Provincial and Federal taxes. For each occurrence, Aurora Broadband will impose a $45 charge for any cheque that is returned for any reason by a financial institution, or for declined pre-authorized payments by credit card or bank debit. It is the Customer’s responsibility to inform or notify Aurora Broadband of any changes of his or her credit card or banking information.
Billing Disputes: The Customer must notify Aurora Broadband in writing of any disputed charges within thirty (30) days of the date of the billing for such charges. In the absence of such dispute, charges billed are deemed correct and dispute waived. In the event that the Customer, in good faith, determines that there is a material discrepancy between Aurora Broadband’s invoiced charges and Customer’s calculation of charges owed, Customer shall be permitted to withhold payment of such disputed charges, provided that Customer pays all undisputed charges on or before due date and presents in good faith and in reasonable detail the billing discrepancy in question for the purpose of resolving the disputed charges. In the event parties fail to mutually resolve the disputed charges within a reasonable time period which will generally be within thirty (30) days of the next billing cycle, the parties shall resolve such dispute by arbitration conducted by a single arbitrator appointed by agreement. Aurora Broadband reserves the right to put the disputed services on hold to avoid incurring additional costs. Billing disputes can be reported by email to firstname.lastname@example.org.
Cancellations. Customer may immediately terminate the service for any reason at any time by notifying Aurora Broadband over the phone and providing account holder verification. If a Customer cancel a request for the Service after installation work has started, Customer will be charged for the installation including the cost of equipment, labour, materials and supplies incurred. Rental units not returned to Aurora Broadband in acceptable condition and complete with all components within 15 days of last day of cancelled service will be subject to the full replacement value being charged to Customers credit card or financial institution account, and subject to the maximum interest penalty allowed by law on late returns. Any term agreements cancelled prior their full term has elapsed will be immediately subject to termination fees as determined by Aurora Broadband, but not to exceed the value of the remaining months in the term multiplied by the monthly term rate.
Use of Service. The Service is provided for personal use of the Customer as an end-user and is not intended for resell or transfer to any other person or user for any purpose, without the express and written permission of Aurora Broadband. The Customer agrees to use the Service solely for lawful purposes and will not otherwise violate any applicable local, state, provincial, federal or international law. It is the Customer responsibility to ensure that the Service is not used fraudulently or subject to abuse or misuse. Service is being provided on a “fair use” basis, meaning that the Customer is to use the service in a normal prudent and fair manner consistent with normal residential use. Unlimited bandwidth is provided under a fair use basis, and Aurora Broadband reserves the right to cancel any agreements it deems abusing the unlimited privilege. Aurora Broadband reserves the right to suspend or terminate service immediately and without advance notice if in the sole judgment of Aurora Broadband, the Customer is in violation of this condition. In the event of service termination for stated reason, the Customer will be responsible for the full month’s charges to the end of the current term, including without limitation unbilled charges, all of which become immediately due and payable. Suspension or termination of the Service does not affect Customer’s obligation to pay any amount owed to Aurora Broadband. Minimum service term is one month.
No Warranties. THE SERVICES ARE PROVIDED “AS-IS” AND “AS AVAILABLE” BASIS AND Aurora Broadband MAKES NO EXPRESS OR IMPLIED WARRANTIES OF ANY KIND IN CONNECTION WITH THE NETWORK, THE SERVICES (INCLUDING ANY FEATURES) OR THE EQUIPMENT CONTEMPLATED HEREIN, WHETHER WRITTEN OR ORAL, STATUTORY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR USE. Under no circumstances shall Aurora Broadband, its officers, Directors, Employees, affiliates or Agents or any other service provider who furnishes services to customer in connection with this Agreement be liable for any indirect or consequential damages, including, but not limited to, damages resulting from loss of use, lost profits, lost revenue, or damages to third parties. Aurora Broadband’s liability for any claim arising out of or relating to this Agreement shall be limited to the amount of fees paid by the Customer to Aurora Broadband during the period giving rise to the claim. The Customer shall defend, indemnify, and hold harmless Aurora Broadband from and against all liabilities, judgments, claims, damages, settlements, expenses and costs (including reasonable attorneys’ fees and litigation expenses) arising out of or relating in anyway to the Services provided herein.
Miscellaneous. Aurora Broadband reserves the right to revise, amend, or modify the features, functionalities, specifications, prices, and all other aspects of the Service terms by giving 30 days notice. Continued use of the Service following any amendment shall be deemed Customer acceptance of the amended Service terms. Both parties represent and warrant that they have full authority to execute and deliver this Agreement and to perform their obligations under this Agreement, and the person whose signature appears above is duly authorized to enter into this Agreement on behalf of the respective party. Should any terms of this Agreement be declared void or unenforceable by any arbitrator or court of competent jurisdiction, such terms will be amended to achieve as nearly as possible the same economic effect as the original terms and the remainder of the Agreement will remain in full force and effect. No waiver expressed or implied of any breach by a party shall constitute a waiver of any other breach or a continuing waiver.
If any hardware purchased from Aurora Broadband that is still under warranty AND has any problems during the course of the service, it is customers responsibility to first troubleshoot with Aurora Broadband technical support. If required to then send back the equipment to Aurora Broadband for repair or replacement, customer is only responsible to pay for the shipping, and not the repair or replacement cost of the equipment.